• Dell XPS 13 - Unpredictable black screen after boot


    Hello,

    I installed Antergos on my Dell XPS 13 using the GUI installer without problems after selecting the systemd-boot instead of grub as the boot loader. Everything is working well: touchscreen, touchpad, keyboard, sound, wireless connection, …

    There is only one issue that is compromising the Antergos experience: sometimes I get a black screen instead of a login screen (lightdm).

    My current workaround is to press the ENTER key while the DELL logo is being shown. It redirects me to the boot options, I then wait a few seconds and press ENTER again to boot Antergos. Can this issue be related to the keyboard illumination somehow? How can I get more information and debug it?

    -Júlio

  • Hi.
    When you say keyboard illumination, are you talking about the keyboard backlight?

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    Use the "Linux Beginner Search Engine"

    https://cse.google.com/cse/home?cx=017607476515012185699:b_owgx6xyi0

  • @Modisc yes, do you think it can be related somehow?

    Thank you,
    -Júlio

  • So your wondering that because your getting a black screen instead of the greeter, that it might be related to the backlight keyboard?
    No. I don’t believe so.
    I can’t see that be.
    Backlight keyboard is related to your keyboard, not your booting process.

    When you say “black screen”, what exactly do you mean by that?
    Is there no textual verbose?
    Is it completely black, as in pitch black, there is absolutely nothing visible?

    When you say “boot options”, what do you mean by that?
    Grub or the BIOS/UEFI boot options such as boot from HDD, boot from USB, etc…?

    You were asking about debugging.
    Have a look at the Arch Wiki as it contains a great number of information available (best to bookmark the Wiki as it has information that can be utilized for anything arch-related).
    https://wiki.archlinux.org/index.php/boot_debugging
    and
    https://wiki.archlinux.org/index.php/General_troubleshooting

    Download " antergos-wallpapers-extra " and enjoy community sponsored wallpapers.

    Use the "Linux Beginner Search Engine"

    https://cse.google.com/cse/home?cx=017607476515012185699:b_owgx6xyi0

  • @Modisc by black screen I mean full black screen, no cursor, no prompt. The boot options I mentioned are: Antergos, Antergos (fallback), default boot loader, …

  • According to the Arch wiki, “The Dell XPS 13 2016 (9350) is the third-generation model of the XPS 13 line. Unlike its predecessor, it has no official Linux support yet”. Is it one of those? If, yes, take a look here…
    "The video should work with the i915 driver of the current linux kernel. If you experience a blank screen issue after booting, try loading the driver early in the boot process (see Intel graphics#Blank screen during boot, when “Loading modules”): "
    https://wiki.archlinux.org/index.php/Dell_XPS_13_(2016)

    1.Antergos Linux KDE plasma / Gnome 2.Ubuntu 17.10 64bit Unity
    Intel Core2 Duo CPU P8400 2.26GHz‖ RAM 3908 MiB ‖ Dell Inc. 0F328M - Dell Inc. Latitude E6500
    Intel Mobile 4 Series Chipset Integrated Graphics [8086:2a42] {i915

  • @anarch this is exactly my laptop. I tried adding intel_agp and i915 to my MODULES array, but it didn’t solve the problem.

  • Did you update the bootloader or, if needed, did you go any further to some tips that follow?
    You are also directed here for more info. Have you looked into it?
    https://wiki.archlinux.org/index.php/Intel_graphics#Blank_screen_during_boot.2C_when_.22Loading_modules.22

    1.Antergos Linux KDE plasma / Gnome 2.Ubuntu 17.10 64bit Unity
    Intel Core2 Duo CPU P8400 2.26GHz‖ RAM 3908 MiB ‖ Dell Inc. 0F328M - Dell Inc. Latitude E6500
    Intel Mobile 4 Series Chipset Integrated Graphics [8086:2a42] {i915

  • @juliohm

    Has the BIOS been updated? I have Antergos running on a XPS 9350 and that’s one of the first things I did. Recommended in the Arch wiki.

  • @anarch I didn’t move forward with the Wiki. It doesn’t seem that the problem can be solved with the next steps.

  • @bazini2880 what version is your BIOS? I think the issue is in the boot loader though.

  • @juliohm
    Looks like newest version is 1.3.3 which was released on 3/30/16. I used 1.2.3 which was the latest version when I bought my laptop.

  • @juliohm said:

    @anarch this is exactly my laptop. I tried adding intel_agp and i915 to my MODULES array, but it didn’t solve the problem.

    Just curious, but if this is your issue, did you ensure:
    mkinitcpio -p linux
    after adding in ?

    Download " antergos-wallpapers-extra " and enjoy community sponsored wallpapers.

    Use the "Linux Beginner Search Engine"

    https://cse.google.com/cse/home?cx=017607476515012185699:b_owgx6xyi0

  • @anarch I didn’t run mkinitcpio, will try run it and get back to you. Thank you.

  • Don t give me credits I don t deserve. It was @Modisc who thought of it!:+1:

    1.Antergos Linux KDE plasma / Gnome 2.Ubuntu 17.10 64bit Unity
    Intel Core2 Duo CPU P8400 2.26GHz‖ RAM 3908 MiB ‖ Dell Inc. 0F328M - Dell Inc. Latitude E6500
    Intel Mobile 4 Series Chipset Integrated Graphics [8086:2a42] {i915

  • True @anarch! Sorry for the confusion, this forum theme is confusing to me.

    @Modisc by running the command do I have any chance of compromising the boot entirely? I am already using Antergos and have some work in progress that I wouldn’t like to loose.

  • @juliohm said:

    @Modisc by running the command do I have any chance of compromising the boot entirely? I am already using Antergos and have some work in progress that I wouldn’t like to loose.

    no.

    PS: don’t forget to mark as solved.
    PPS: I would strongly encourage you to bookmark the Arch Wiki and refer to it often. Use the SEARCH function at LEFT of the Wiki.

    Download " antergos-wallpapers-extra " and enjoy community sponsored wallpapers.

    Use the "Linux Beginner Search Engine"

    https://cse.google.com/cse/home?cx=017607476515012185699:b_owgx6xyi0

  • @Modisc sorry for the delay in investigating this issue, I will definitely check what you suggested and mark the thread as solved if the command solves it.

  • I followed the instructions and will experiment with the laptop for a few days to see if the issue is completely solved. One more question, why there are so many instances of the MODULES variable in /etc/mkinitcpio.conf? It appears at least 4 times in this file. Can I erase the repetitions?

  • I confirm that adding intel_agp and i915 to the MODULES array in /etc/mkinitcpio.conf and running mkinitcpio -p linux has solved the issue. Thank you all!

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