• Dell XPS 9570 - Stuck on the Antergos white background logo


    Dell XPS 9570 - Stuck on the Antergos white background logo

    Hi,

    I’ve just bought a new Dell XPS 2018 and I decided to erase Windows 10 and install Antergos.

    By default, I was not able to get to the installation but only after changing the kernel options to acpi_osi=! acpi_osi=“Windows 2009” everything is working as expected and I able to install Antergos.

    After rebooting, in my BIOS Boot Sequence settings, I created a new Boot option and selected efi/boot (EFI/boot/loader.efi).

    I’m now able to have the Antergos Black screen after booting but when I select Antergos x86_64 I’m stuck on the white Antergos logo background.

    Is there a way to boot the normal installation with acpi_osi=! acpi_osi=“Windows 2009” like during my installation?

    Is there a way to logs/debug even if I’m not having any OS installed?

    Much help will be appreciated and thank you in advance!![alt text](image url)

  • @jodion said in Dell XPS 9570 - Stuck on the Antergos white background logo:

    acpi_osi=! acpi_osi=“Windows 2009”

    press “e” to edit inside the boot menu and go to the end of the line with the right arrow key… ther you can input kernel boot parameter:
    0_1529169067104_Bildschirmfoto vom 2018-06-16 19-10-54.png

  • @jodion
    Not sure what you mean exactly, but I’m assuming you are asking how to make the same changes to the installed system as you did for the installer USB disk.

    So, you could boot again with the USB stick, and give the following commands:

    lsblk -fm  # note the root partition device name, /dev/sdaX
    su
    mount /dev/sdaX /mnt  # assuming /dev/sdaX is the root partition
    nano /mnt/etc/default/grub
    

    then edit value of variable GRUB_CMDLINE_LINUX_DEFAULT to include your kernel parameter that you used earlier. Then save the file, and give commands:

    arch-chroot /mnt
    grub-mkconfig -o /boot/grub/grub.cfg
    exit
    umount /mnt
    reboot
    
  • @manuel

    Basically, I just want to run Antergos. The problems I am facing are related to my graphics card, I think. The screen is flickering sometimes, black screen etc.

    Should I use my integrated graphics card instead? If I can, how can I disable the Nvidia card?

    Thanks for help guys.

  • @joekamprad

    I think I found my problem. I was booting on the USB not the efi partition from the hard drive. So now, I’m trying to find the efi folder to boot on but there is nothing, it’s empty inside FS0. I don’t know why, because I created a “boot/efi/” folder during the installing and it’s formatted in fat32.

    Does my formatting is good? Do I need grub or something?

    I also tried to install Antergos directly on my main HD but it’s still not working.

    Thanks

  • only to make sure /boot/efi needs to be set as mountpoint, and you will need grub of cause it is the bootmanager… but installer is installing it ig you do not choose to use systemdboot…

    If it i snot dualboot with windows, ir should boot to grub if you choose the right drive to boot from.

  • some efi-firmware-bios have alo a maintainance mode where you can boot from file.
    ther you can choose the grubx64.efi file:

    https://youtu.be/j0Kz_rWL1yY

  • as we figure pout at a chat to get boot working, you still have issues with stability and hybernate, as it is may interesting for other users with nthis hardware please continue here 👉

    The wiki on arch have a page for the model before your one, but it seems to be similar:
    https://wiki.archlinux.org/index.php/Dell_XPS_15_9560

    To get around the freeze it sounds like the very same problem, what can be fixed with adding a kernel parameter:

    nouveau.modeset=0

    As you now already know about rebuilding grub.cfg it will be an easy lesson for you ;)

    sudo nano /etc/default/grub
    and adding the parameter after the quiet and before the resume parameters:

    # GRUB boot loader configuration
    
    GRUB_DEFAULT=0
    GRUB_TIMEOUT=5
    GRUB_DISTRIBUTOR="Antergos"
    GRUB_CMDLINE_LINUX_DEFAULT="quiet nouveau.modeset=0 resume=***"
    GRUB_CMDLINE_LINUX=""
    

    Save with [Ctrl+X]
    reboot
    But this only if you are not already have nvidia or bumblebee installed…

  • https://wiki.archlinux.org/index.php/Intel_graphics#Troubleshooting

    is also good read on intel graphics.

    And give some logs for a deeper search:

    journalctl -b -0 | curl -F [email protected] https://ptpb.pw/?u=1

  • Jun 19 07:28:33 jonathan kernel: nouveau 0000:01:00.0: timeout
    Jun 19 07:28:33 jonathan kernel: WARNING: CPU: 2 PID: 513 at drivers/gpu/drm/nouveau/nvkm/engine/gr/gf100.c:1507 gf100_gr_init_ctxctl+0x842/0x9f0 [nouveau]
    Jun 19 07:28:33 jonathan kernel: Modules linked in: snd_hda_codec_hdmi snd_hda_codec_realtek snd_hda_codec_generic arc4 bnep joydev mousedev wacom usbhid hid_multitouch hid_generic uvcvideo videobuf2_vmalloc videobuf2_memops btusb videobuf2_v4l2 btrtl videobuf2_common btbcm videodev btintel ath10k_pci bluetooth nouveau i915 media cdc_acm ecdh_generic ath10k_core ath intel_rapl x86_pkg_temp_thermal mac80211 intel_powerclamp coretemp kvm_intel ttm snd_hda_intel i2c_algo_bit mei_wdt kvm snd_hda_codec drm_kms_helper dell_wmi dell_laptop iTCO_wdt snd_hda_core nls_iso8859_1 iTCO_vendor_support dell_smbios irqbypass snd_hwdep crct10dif_pclmul nls_cp437 crc32_pclmul ghash_clmulni_intel dell_wmi_descriptor wmi_bmof intel_wmi_thunderbolt pcbc vfat mxm_wmi cfg80211 dcdbas snd_pcm drm fat aesni_intel snd_timer aes_x86_64 rtsx_pci_ms
    Jun 19 07:28:33 jonathan kernel:  crypto_simd glue_helper snd cryptd memstick rfkill intel_cstate intel_uncore i2c_hid mei_me intel_gtt input_leds tpm_crb intel_rapl_perf psmouse led_class pcspkr soundcore i2c_i801 hid agpgart mei syscopyarea sysfillrect sysimgblt idma64 rtc_cmos fb_sys_fops processor_thermal_device dell_smo8800 int3403_thermal tpm_tis shpchp intel_lpss_pci tpm_tis_core ucsi_acpi int340x_thermal_zone intel_hid intel_lpss intel_soc_dts_iosf intel_pch_thermal tpm typec_ucsi sparse_keymap wmi typec int3400_thermal evdev battery acpi_thermal_rel rng_core mac_hid ac sg crypto_user ip_tables x_tables ext4 crc32c_generic crc16 mbcache jbd2 fscrypto rtsx_pci_sdmmc serio_raw mmc_core atkbd libps2 ahci libahci xhci_pci libata xhci_hcd crc32c_intel rtsx_pci scsi_mod usbcore usb_common i8042 serio
    Jun 19 07:28:33 jonathan kernel: CPU: 2 PID: 513 Comm: Xorg Not tainted 4.16.13-2-ARCH #1
    Jun 19 07:28:33 jonathan kernel: Hardware name: Dell Inc. XPS 15 9570/02MJVY, BIOS 1.0.5 04/23/2018
    Jun 19 07:28:33 jonathan kernel: RIP: 0010:gf100_gr_init_ctxctl+0x842/0x9f0 [nouveau]
    Jun 19 07:28:33 jonathan kernel: RSP: 0018:ffffadbf8238f9f0 EFLAGS: 00010286
    Jun 19 07:28:33 jonathan kernel: RAX: 0000000000000000 RBX: ffff968968c90c50 RCX: 0000000000000001
    Jun 19 07:28:33 jonathan kernel: RDX: 0000000080000001 RSI: fffffffface70e9c RDI: 00000000ffffffff
    Jun 19 07:28:33 jonathan kernel: RBP: ffff968960b64000 R08: 0000000000000030 R09: 0000000000000418
    Jun 19 07:28:33 jonathan kernel: R10: 0000000000000000 R11: 0000000000000001 R12: 00000000773634c0
    Jun 19 07:28:33 jonathan kernel: R13: ffff96895d479060 R14: 000000012d3f3860 R15: ffff968960b64000
    Jun 19 07:28:33 jonathan kernel: FS:  00007f3d7ee6e980(0000) GS:ffff96896bc80000(0000) knlGS:0000000000000000
    Jun 19 07:28:33 jonathan kernel: CS:  0010 DS: 0000 ES: 0000 CR0: 0000000080050033
    Jun 19 07:28:33 jonathan kernel: CR2: 0000560f86959000 CR3: 0000000467064006 CR4: 00000000003606e0
    Jun 19 07:28:33 jonathan kernel: Call Trace:
    Jun 19 07:28:33 jonathan kernel:  gp100_gr_init+0x6e2/0x720 [nouveau]
    Jun 19 07:28:33 jonathan kernel:  nvkm_engine_init+0xaa/0x1e0 [nouveau]
    Jun 19 07:28:33 jonathan kernel:  nvkm_subdev_init+0xb2/0x200 [nouveau]
    Jun 19 07:28:33 jonathan kernel:  nvkm_engine_ref+0x48/0x70 [nouveau]
    Jun 19 07:28:33 jonathan kernel:  nvkm_ioctl_new+0x125/0x200 [nouveau]
    Jun 19 07:28:33 jonathan kernel:  ? nvkm_fifo_chan_child_del+0x90/0x90 [nouveau]
    Jun 19 07:28:33 jonathan kernel:  ? gf100_gr_dtor+0xd0/0xd0 [nouveau]
    Jun 19 07:28:33 jonathan kernel:  ? nvkm_ioctl+0xd8/0x170 [nouveau]
    Jun 19 07:28:33 jonathan kernel:  ? nvif_object_init+0xbf/0x110 [nouveau]
    Jun 19 07:28:33 jonathan kernel:  ? nouveau_abi16_ioctl_grobj_alloc+0x151/0x300 [nouveau]
    Jun 19 07:28:33 jonathan kernel:  ? nouveau_abi16_ioctl_channel_free+0x80/0x80 [nouveau]
    Jun 19 07:28:33 jonathan kernel:  ? drm_ioctl_kernel+0x5b/0xb0 [drm]
    Jun 19 07:28:33 jonathan kernel:  ? drm_ioctl+0x1c4/0x380 [drm]
    Jun 19 07:28:33 jonathan kernel:  ? nouveau_abi16_ioctl_channel_free+0x80/0x80 [nouveau]
    Jun 19 07:28:33 jonathan kernel:  ? cap_task_prctl+0x300/0x300
    Jun 19 07:28:33 jonathan kernel:  ? nouveau_drm_ioctl+0x65/0xc0 [nouveau]
    Jun 19 07:28:33 jonathan kernel:  ? do_vfs_ioctl+0xa4/0x610
    Jun 19 07:28:33 jonathan kernel:  ? SyS_ioctl+0x74/0x80
    Jun 19 07:28:33 jonathan kernel:  ? do_syscall_64+0x74/0x190
    Jun 19 07:28:33 jonathan kernel:  ? entry_SYSCALL_64_after_hwframe+0x3d/0xa2
    Jun 19 07:28:33 jonathan kernel: Code: fb ff ff 48 8b 7b 10 48 8b 5f 50 48 85 db 75 04 48 8b 5f 10 e8 b0 a8 69 eb 48 89 da 48 c7 c7 99 d8 f4 c0 48 89 c6 e8 58 e7 22 eb <0f> 0b b8 f0 ff ff ff e9 e0 fa ff ff 48 8b 7b 10 48 8b 5f 50 48 
    Jun 19 07:28:33 jonathan kernel: ---[ end trace a67d1c830eb59278 ]---
    Jun 19 07:28:33 jonathan kernel: nouveau 0000:01:00.0: gr: init failed, -16
    

    nouveau is failing… so may using nvidia frivers van do stop the freezing…

    But i can see also acpi pushes a lot errors on bootup, so you will need to get around this also with kernel parameters…

  • The best “old school” kernel boot parameter used to be “acpi=off”. :)

  • @manuel should I use modprobe.blacklist=nouveau?

    I think If I add acpi=off trackpad will stop working no?

    Thanks.

  • nouveau.modeset=0
    

    if you are using nouveau driver

    other think would be to get bumblebee installed and put nvidia gpu to stay powered off by default, and only starting when system needs more powerfull gpu…

  • @jodion said in Dell XPS 9570 - Stuck on the Antergos white background logo:

    I think If I add acpi=off trackpad will stop working no?

    You’re right, probably that’s why it is “old school”. Sorry about that.

    For blacklisting nouveau there are several ways:
    https://wiki.archlinux.org/index.php/Nouveau

  • @joekamprad

    I completely blacklisted “nouveau” driver. Everything was working until now…

    I did a full update using “pacman -Syu” and rebooted after.

    Now my screen is all black but I’m able to use tty with CTRL+SHIFT+F*

    I printed the last logs here: https://pastebin.com/raw/5y06P0i2

    Some ACPI errors:
    https://pastebin.com/raw/UjyjsfzV

    Any thoughts? How can I prevent this from the future :)

    Thanks for the support

  • The update included a Linux kernel upgrade.

    I think I had 4.16.13-2 and now I’m on 4.17.2-1.

    Let me know if you need more details

  • xdriver=intel

    where do you get this from?

  • @joekamprad

    I added xdriver=inter to my KMS manually

    Here more logs from Xorg:
    https://pastebin.com/raw/eXG6nFrD

stuck42 dell29 xps25 95702 Posts 18Views 1394
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